SMARTSHEET SUPPORT
Support from people that know your Smartsheet products best
Contact sales Contact supportGet the right level of support for your business needs
Package benefits | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) |
---|---|---|---|
Package benefitsSmartsheet Community | Base Support(For all plan types) Included | Standard Support(Included in Enterprise Plan) Included | Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsHelp & Learning | Base Support(For all plan types) Included | Standard Support(Included in Enterprise Plan) Included | Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsWeb based ticketing support | Base Support(For all plan types) Included | Standard Support(Included in Enterprise Plan) Included | Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefits24x7 global phone support | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan) Included | Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsSmartsheet University self-paced elearning | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan) Included | Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsIn-app chat: Get Help with AI | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefits24x7 live agent support via in-app chat | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsPro Desk guided coaching sessions | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) Included |
Package benefitsFirst response SLA | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) |