SMARTSHEET SUPPORT

Support from people that know your Smartsheet products best

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Get the right level of support for your business needs

  Package benefits

Base Support

(For all plan types)
 

 

Standard Support

(Included in Enterprise Plan)
 

 

Premium Support

(Included in Advanced Work Management. Add-on to Business & Enterprise)

Smartsheet Community

Included Included Included

Help & Learning

Included Included Included

Web based ticketing support

Included Included Included

24x7 global phone support

  Included Included

Smartsheet University self-paced elearning

  Included Included

In-app chat: Get Help with AI

    Included

24x7 live agent support via in-app chat

    Included

Pro Desk guided coaching sessions 

    Included

First response SLA

    Less than two hours regardless of case origin (web, phone, chat)