SMARTSHEET SUPPORT
Support from people that know your Smartsheet products best
Contact sales Contact supportGet the right level of support for your business needs
Package benefits | Free Plan(Free Plan customers) | Base Support(Free for Pro, Business, Enterprise Advance) | Standard Support(Included in Enterprise Plan) | Premium Support(Add-on to Business, Enterprise & Advance) |
---|---|---|---|---|
Smartsheet Community | x | x | x | x |
Help & Learning | x | x | x | x |
24x7 global ticketing support | x | x | x | |
24x7 global phone support | x | x | ||
Smartsheet University self-paced learning | x | x | ||
In-app chat bot | x | |||
24x7 live agent support via in-app chat | x | |||
Pro Desk guided coaching sessions | x | |||
First response SLA | Less than two hours regardless of case origin (web, phone, chat) |