Workplace Lead

Smartsheet is looking for a Workplace Lead in our office in San Jose, Costa Rica to provide support to the growing team. You will be responsible for managing office and facility operations. You must enjoy the challenges of supporting diverse people and programs. You will need to remain flexible and efficient.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.

You will be office-based in San Jose and report to the Director of Workplace Services.

You Will:

• Manage vendor relationships to ensure Workplace Service programs are well executed and are meeting company needs per our global program standards
• Be the liaison to building management; coordinate maintenance, janitorial, and other building operations and services
• Maintain facility cleanliness, appearance and functionality, including common areas such as lobbies, conference rooms, and pantry with global facility maintenance programming standards
• Act as the lead for our corporate food and beverage program, partnering with the Workplace Experience Program Manager to meet the program goals and objectives
• Manage shipping services for all incoming and outgoing business related packages
• Plan and execute employee experience events, including setup and catering logistics
• Manage inventory and order fulfillment of company branded merchandise for new hire welcome kits or to support Workplace Service programming
• Manage asset process for Workplace Services assets 
• Assist HR and IT with onboarding and offboarding employees and contractors
• Support employees and maintain high level of engagement in the employee experience
• Greet candidates and guests, manage packages and vendor visits
• Be a Smartsheet cultural ambassador by recognizing and developing the culture of the office while championing the Smartsheet Way
• Provide administrative support to other departments as able based on priority list 

You Have:

• 4+ years of relevant experience in office or facilities management
• Strong prioritization skills 
• Ability to provide occasional coverage outside of normal business hours
• Familiarity with Google Drive, Docs and Slides
• Analytical and data-driven approach
• Customer service skills consistent with our values and commitment to employee, candidate and visitor experience 
• Ability to manage highly sensitive situations
• Comfortability with frequent change
• Ability to move throughout the facility (standing, walking, kneeling, or bending) for extended periods of time and ability to lift boxes or equipment up to 50 lbs. as needed 

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. 
• 12 day paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Linkedin Learning online courses
• Company Funded Perks including a counseling membership and your own person Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Costa Rica, Germany, Japan and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we build an inclusive environment that encourages, supports and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us! 

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Department

Workplace Services

Job Location

San Jose, CR