SMARTSHEET SUPPORT
Support from people that know your Smartsheet products best
Contact sales Contact support
Experience the Smartsheet Support difference
Priority access to Smartsheet experts
Industry leading SLAs
Support by phone, chat and more
24x7 support
Get the right level of support for your business needs
Package benefits | Base Support(For all plan types)
| Standard Support Package(Included in Enterprise Plan)
| Premium Support Package(Included in Advanced Work Management. Add-on to Business & Enterprise) |
|---|---|---|---|
Smartsheet Community | x | x | x |
Help & Learning | x | x | x |
Web Based Ticketing Support | x | x | x |
In-App Chat Powered by AI | x | x | x |
Smartsheet University Self-paced eLearning | x | x | x |
24x7 Support with a Live Agent via In-app Chat | x | x | x |
24x7 Global Support by Phone | x | x | |
Pro Desk Guided Coaching Sessions | x | ||
First Response SLA | Less than two hours regardless of case origin (web, phone, chat) |
