Businesses Are Focused on Merging Culture and Technology to Empower Productivity and Collaboration, Survey Finds

Study by Smartsheet and 451 Research Identifies New Shift in Operational Efficiency Driven by Remote Work Boom

BELLEVUE, Wash., March 3, 2021 -- Smartsheet (NYSE: SMAR), the enterprise platform for dynamic work, revealed 71% of technology decision-makers are rethinking their longer-term strategic decisions around workforce technologies, according to a commissioned survey* of enterprise professionals conducted by 451 Research, part of S&P Global Market Intelligence.

Decision makers globally are considering how technology can alleviate workplace culture concerns related to collaboration, work-life balance, and productivity, brought on by the shift to remote work. In fact, the survey found that U.S. respondents were most concerned with over half (54%) reporting employee alignment as the most significant hurdle when supporting remote and distributed workers versus 48% globally. This was followed by 52% of U.S. respondents (vs 48% globally) worried about team building, 50% (vs. 46%) saying burnout and work-life balance is a concern, and 49% (vs. 42%) are worried about lower productivity among remote workers.

Although nearly two-thirds (62%) of U.S. respondents feel their departments were prepared to dynamically adjust and respond to any disruptions (dropping to 50% of businesses globally), leaders still note technology-related concerns when it comes to supporting a remote workforce. Some of the top concerns include: the adoption and change management associated with new technologies (35%) and shadow IT with employees using their own tools (34%). Interestingly, only 35% of respondents are concerned about an increased risk of security risks which is a notable decrease from nearly half (48%) of respondents who voiced this concern in a survey conducted in May 2020.

“The pandemic brought to light many long-standing workforce dysfunctions, resurfacing the need to bridge the gap between technology and culture to empower the workforce,” said Chris Marsh, a Research Director at 451 Research, part of S&P Global Market Intelligence. “Now, these disruptions have switched the leadership mindset to prioritize workplace technologies, streamline their purchasing cycles, and make culture-driven decisions that empower employees to take ownership over their own projects and workflows."

In 2021, decision makers are realizing the need to better address cultural challenges with technology. Forty-two percent of decision-makers even believe that very significant change is needed in their company leadership’s vision and guidance when it comes to workforce tools. This number increases to nearly half (46%) among U.S. decision makers.

This is impacting spending and pushing them to make technology decisions more quickly. Forty-one percent of respondents cited shortening purchasing cycles around workforce technologies. Leaders also cited they plan to spend more on technology tools over the next six months, including: team collaboration tools (63%), project and work management tools (56%) and workflow automation (47%).

“2020 was a forcing function for many organizations to take a step back and evaluate how their technology decisions are impacting their workforce, especially with the rise of distributed work brought on by the pandemic,” said Gene Farrell, Chief Product Officer at Smartsheet. “Looking forward, leaders who make the shift to empowering their workforce through technology will drive innovation and unlock their employees’ full potential.”

You can access the full “Get Ahead of Change by Empowering Employees with New Operational Cultures and Tooling Strategies” report here. 

*Survey methodology

The survey was conducted by 451 Research among a sample of 400 U.S. workers at enterprise companies with 1,500+ full time employees and three or more office locations, 200 U.K. workers at companies with 1,000+ full time employees and three or more office locations, 200 German workers at companies with 1,000+ full time employees and three or more office locations, and 200 Australian workers at companies with 500+ full time employees and two or more office locations. It was live from September 23 to October 8, 2020.

About Smartsheet

Smartsheet (NYSE: SMAR) is the enterprise platform for dynamic work. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more.

Forward-Looking Statements

This press release contains “forward-looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, statements about Smartsheet’s expectations regarding possible or assumed business strategies, channel and partner strategies, potential growth and innovation opportunities, new products, and potential market opportunities.

Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “believe,” “continue,” “could,” “potential,” “remain,” “will,” “would” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: our ability to achieve future growth and sustain our growth rate, our ability to attract and retain talent, our ability to attract and retain customers (including government customers) and increase sales to our customers, our ability to develop and release new products and services and to scale our platform, our ability to increase adoption of our platform through our self-service model, our ability to maintain and grow our relationships with channel and strategic partners, the highly competitive and rapidly evolving market in which we participate, our ability to identify targets for, execute on, or realize the benefits of, potential acquisitions, and our international expansion strategies. Further information on risks that could cause actual results to differ materially from forecasted results is included in our filings with the US Securities and Exchange Commission (SEC), including our Quarterly Report on Form 10-Q for the fiscal quarter ended October 31, 2020 filed with the SEC on December 8, 2020. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.