October 26, 2022
Previously, Subscription Emails only showed the latest comment in the thread, however, some users didn’t feel like they had enough information to take action directly from the email.
The new Subscription Emails will provide additional context to subscribed users about the conversation by showing the following details in addition to the latest comment in the thread:
- The parent comment
- The second-last reply in the comment thread
- A visual indicator showing how many previous replies there are in the thread, even if they aren’t displayed in the email.
Learn more about how to have targeted conversations with comments.
Environments availability: Commercial US
Plan type availability: All plan types (Pro, Business, and Enterprise)
