Frequently asked questions
Get answers to all your questions about ENGAGE Seattle.
Registration
You will be able to view the full conference agenda in late August.
We’re creating expert-level sessions for the most advanced of Smartsheet users, and even more actionable learning opportunities to level up your skills. Featured partners from our channel partner ecosystem will provide even more market insights and industry expertise to help you unlock business potential. What is the cancellation and refund policy?
Conference passes
- Cancellations received before Sept. 9, 2024 will be refunded in full.
- Cancellations received Sept. 9, 2024 through Sept. 23, 2024 will be refunded, minus a $300 cancellation fee.
- Cancellations made after Sept. 23, 2024 (2 weeks prior to the conference start date) will not be eligible for refund.
Optional pre-conference training fees
- Cancellations received before Sept. 9, 2024 will be refunded in full.
- Cancellations received Sept. 9, 2024 through Sept. 23, 2024 will be refunded, minus a $200 cancellation fee.
- Cancellations made after Sept. 23, 2024 (2 weeks prior to the conference start date) will not be eligible for refund.
Optional Smartsheet Certification exam fees
- Cancellations received before Sept. 9, 2024 will be refunded in full.
- Cancellations received Sept. 9, 2024 through Sept. 23, 2024 will be refunded, minus a $50 cancellation fee.
- Cancellations made after Sept. 23, 2024 (2 weeks prior to the conference start date) will not be eligible for refund.
We've created an event overview PDF as well as a customizable justification letter that you can submit to your manager, outlining the costs and benefits of attending the conference.
You may transfer your registration to a colleague up to one week before the event commences at no charge. Please contact our registration team here to request a badge exchange.
Please reach out to our registration team here for help.
We’re unable to offer guest passes at this time. Because the event always sells out, evening events and all other conference sessions and activities are limited to ENGAGE conference attendees only.
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference.
Agenda and Attendee event app
The full conference agenda will be available in late August. At that time, registered attendees can create and modify their own schedules via the attendee event app.
Sessions cater to all proficiency levels, offering a dedicated track for new Smartsheet users, while providing advanced sessions to empower those of you that live and breathe Smartsheet and unlock greater organizational potential.
Accessible via web and mobile app, the Attendee Hub serves as the interactive nerve center of ENGAGE for conference attendees. You can view breakout sessions and customize your schedule, personalize your profile, discover and connect with other attendees, join discussion groups, browse speaker bios, tag along for some extra fun, and more!
Registered attendees can access the web version here. We’ll be launching new content along with mobile app instructions closer to the conference. Stay tuned!
Pre-conference training
We're excited to offer eight different classes. To make sure you are signed up for the correct one, please see the prerequisites for each class below:
Core App Bootcamp
No prerequisite
Introduction to Smartsheet and Project Management
No prerequisite
Marketing in Smartsheet and Introduction to Brandfolder
Prerequisites: 3+ months experience in Smartsheet
Unlocking Control Center
No prerequisites
Managing a Control Center Blueprint
Prerequisites: Core Product Certified
Building a Control Center Blueprint
Prerequisites: Core Product Certified
Building a Multi-tier Control Center Solution
Prerequisites: Control Center Lead Certified or 12+ months Control Center experience
Bridge Foundations
Prerequisites: Core Product Certified
The training will be held at the Seattle Convention Center Summit building. Specific room location and pre-training prep materials will be sent approximately three weeks before the conference.
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
Breakfast and lunch will be provided for all pre-conference attendees.
Capacities are limited to 75-150 people per course.
We offer these types of classes year round, and you have the choice to participate virtually or in person. To see upcoming class offerings, visit Smartsheet University.
Smartsheet certification exams
You will be able to select an exam session time during the registration process, and can reschedule later by selecting a different time within the attendee event app.
Each certification has a resources page with suggested preparation:
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
We offer year-round certification exams through Smartsheet University.
Policies
Please review these registration and conference policies:
Project Management Institute PDUs
Yes! You can acquire PDUs from nearly all ENGAGE breakout sessions. Generally, each 60-minute session qualifies for 1 Power Skills credits and 1 Business Acumen credits. The full list of approved sessions will be added to PMI’s course catalog ahead of the event, along with a PMI PDU Tracker PDF.
Hotels
ENGAGE is held at the Seattle Convention Center Summit building in Seattle, Washington, USA.
We are pleased to offer discounted rates at multiple hotels within walking distance to the convention center. Take a look at our partner hotels on the ENGAGE Location page.
As you go through the registration process, you’ll see an option to reserve your hotel room. Simply select your preferred dates and hotel to secure your reservation.
Please note: room quantities are strictly limited and available on a first-come basis. Prices range from $164 to $299 and are subject to change. Our discounted hotel cutoff date for new reservations is Sunday, Sept. 15.
Contact our customer service team at ENGAGESeattleRegistration@travelhq.com or by calling (+1) 800-662-2081 to arrange your accommodations.
You can modify your hotel reservation by contacting our hotel reservations team at ENGAGESeattleRegistration@travelhq.com, or by calling (+1) 800-662-2081.
Cancellation policies vary per hotel. Please refer to the cancellation policy as noted on your hotel reservation confirmation.
A limited inventory of room nights is available before and after the conference dates if you wish to extend your stay. These can be selected during the hotel booking process. If additional dates are no longer selectable, it means the inventory for those dates has reached capacity.
Travel
Yes! We are pleased to offer ENGAGE attendees discounts on airfare for Alaska Airlines, Delta Air Lines, and United Airlines and for Enterprise Rent-A-Car.
We recommend arriving on Monday, Oct. 7. The conference opens at 8 a.m. on Tuesday, Oct. 8 and ends at noon on Thursday, Oct. 10.
If you are attending an optional pre-conference training, we recommend arriving on Sunday, Oct. 6, as the training will begin at 8:30 a.m. on Monday, Oct. 7. These trainings are selectable during the online registration process for an additional fee.
In addition to the Summit Garage, the convention center has two other parking garages. Maps and daily parking rates are available here. There are also several parking lots and garages within a four-block radius. Please note: Smartsheet is unable to validate parking.
Meals
Oct. 7
Breakfast and lunch will be provided for those attending the pre-conference training.
Oct. 8
Breakfast, lunch, and heavy appetizers will be provided at the ENGAGE welcome reception.
Oct. 9
Breakfast, lunch, and light dinner will be provided at the ENGAGE attendee party.
Oct. 10
Breakfast is provided, with the conference ending at noon with a grab-and-go lunch.
During the online registration process, there is a section to select dietary accommodations, including halal, kosher, kosher vegetarian, and vegan. We will provide options — within our main meal program — for vegetarian, gluten-free, dairy-free, seafood/fish-free, nut-free, soy-free, and low sodium. If you have any additional questions, please contact our special accommodations team here.
Special accommodations
During the online registration process, there is a section to request assistance. We will contact you directly to discuss options and logistics. If you have any questions in the meantime, please contact our special accommodations team here.
Yes, we will have private space available at the convention center for nursing mothers. Please note this request during the registration process and we will contact you with additional details.
Yes, we will have private spaces available at the convention center for prayer and wellness. Please note this request during the registration process and we will contact you with additional details.
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference. At this time, we are unable to offer a guest pass or +1 to the evening networking events.
Attire
Business casual for all daytime and evening events. We recommend dressing in layers as the conference rooms can run cool or hot throughout the day.
Virtual attendees
ENGAGE is an in-person event. There is no live virtual option for the full duration of the event; however, the opening keynote will be live streamed and will also be made available post-event for on-demand viewing. Breakout session recordings will also be made available following the conference at smartsheet.com/engage.
Sponsors
Reach out to smartsheetsponsors@nteractive.com.
