ITIL Standardized Ticketing System
By MASA Consult
Ticketing System that follows the ITIL Process. Tickets are automatically assigned to Subject Matter Experts based on the subjects etc. The system is fully adjustable for every business needs.
Customizable for every business and requirements
Follows the ITIL Standards where every ticket gets unique number. Every ticket goes through standardized status process like: Created, Assigned, In Progress, Completed, Closed - each side the customer and the Subject Matter expert is informed by email or Slack / MS Teams on project status.
Dynamic form to create a ticket.
Fully customizable dashboard to check and analyze the tickets.
Possibility to assign the tickets to Subject Matter experts.
Notifications of the tickets’ creation, status change, closure by email or Slack/MS Teams.
How to get it:
Contact MASA Consult to access a limited trial and thereafter, we will share the solution with you via Smartsheet whereby you can take ownership of the solution.