Public Sector Complaints Solution
By Project Plan Services
Grievances and complaints have frequently meandered through a labyrinth of departmental pathways, devoid of a centralised system for tracking, resolution, and reporting. Our solution confronts these obstacles directly by providing a singular, cohesive platform to oversee the entire complaint lifecycle. This magical synergy banishes the burden of manual data entry, diminishes data silos, and nurtures a more streamlined workflow.
Complaint Management Platform: A Streamlined Solution
Our solution is a comprehensive complaint management platform that streamlines the entire process, from intake to resolution. It features configurable complaint intake forms, automated workflows, SLA management, a centralised knowledge base, advanced reporting and analytics, and secure role-based access control. By automating repetitive tasks and providing clear expectations for resolution times, the platform frees up staff time and fosters trust with customers. Additionally, the centralised knowledge base and advanced reporting capabilities enable teams to effectively address issues and identify areas for improvement.
A view of the Complaints Solution Dashboard reporting complaints received from 2024, their stage of escalation and timescales to resolve each complaint.
How to get it:
Contact Project Plan Services (PPS) for a solution demo to understand how it can help your business.