Supply Chain, Logistics and Customer Services

By Project Plan Services

Access essential KPIs and metrics for the operational side of any business containing supply chain, logistics or customer service functions. Specific KPIs and metrics can be easily amended to reflect individual business needs.

A streamlined operational productivity and performance solution for operations

Pull key information into a single portal, making it easily accessible for operational management teams. Time wasted compiling emails/reports and waiting for data to update are eliminated using automated workflow capabilities.
Screenshot of Operations Dashboard
Monitor all operational KPIs across departments and functions in one single portal for senior managers. The overall dashboard provides real-time insight, direct from teams utilising Smartsheet within their operational areas.
Screenshot of Operations Summary Sheet
All department/team data is aggregated into this overall summary sheet, which provides the details behind the KPIs on the Operations Dashboard. This allows operational management to deep dive into the productivity and performance data and to isolate hotspots for attention and action.
Screenshot of Department Input Sheets
Each team (eg. Customer Satisfaction) owns one or more input sheets where key data is entered (manual input/ auto-upload/ API upload/ webform capture). These sheets are used to drive localised dashboards (eg. for team mangers) and to facilitate overall operations management.
Screenshot of WorkApps

The solution is available as a packaged WorkApp with pre-defined persona roles for senior management, functional management and team leaders across the organisation. This allows managers at all levels to be presented with the information they specifically need to work with in an easy and intuitive interface.

How to get it:

Contact PPS to access a limited trial. We will then share with you the solution via Smartsheet. You then take ownership and can package the solution with or without the WorkApps interface. To use the WorkApps package, you will need an Enterprise or Premier Smartsheet license.