Smartsheet Technical Account Management 

TAM Benefits

• Preemptive support & guidance

  

  TAMs provide on-going Smartsheet expertise to accelerate your setup time, help you understand the capabilities of the platform, and give you guidance on how to build and customize your solutions based on best practices. TAM's also get you ready for each new Smartsheet release, making sure you are taking advantage of the latest product enhancements and considers how product updates and migrations will affect your solution. 

• Aligned business results

  

  Optimize how you run Smartsheet. As technical experts, TAM's help guide and advise technology strategy, mobilizing an extended team that will help you get the most out of your Smartsheet investment.

• Reduce technical risk

  

  TAM's give advice on which tools and approaches will equip environments to defend against security risks and maintain regulatory compliance at the same time. 

• Faster issue resolution

  

  TAM's are a first line of defense to troubleshoot, diagnose, and resolve problems that occur with your Smartsheet solution. Customers work directly with their TAM to resolve complex and time-sensitive issues more quickly, with access to a wide range of subject matter experts.