Smartsheet Customer Success

Reach your business goals faster with Smartsheet Customer Success.

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Overview and Benefits

Focused on your business goals

Customer Success helps to identify how Smartsheet can help you achieve your business goals. Customer Success aligns your desired business outcomes with your Smartsheet investment to ensure a shorter time to value.

Drive adoption & engagement

Customer Success helps to drive adoption and engagement with the Smartsheet platform across your organization.

Empower your team to be successful

Customer Success offers ongoing engagements with system administrators, mobilizers, and power users to provide best practices, tips, and tricks to ensure that you meet your business objectives.

Smartsheet Customer Success Offerings

Four levels of Customer Success *offerings based on your Smartsheet product investment.
Contact your account team for more information.

*Offerings are subject to change.

	Standard (up to $50K)	Level I ($50K-$100K)	Level II ($100K-$250K)	Level III ($250K+)
Quarterly Feature Release Updates	x	x	x	x
Guided User Onboarding & Continued Enablement Sessions	x	x	x	x
Customer Success Manager		x	x	x
Use Case Inventory		x	x	x
Joint Business Review		x	x	x
Smartsheet Events			x	x
Value Realization Snapshot			x	x
Smartsheet Impact Survey			x	x
Outcomes Success Story				x
Executive Business Alignment Review				x

Smartsheet New Customer Onboarding

Four levels of offerings based on your Smartsheet investment*.
Contact your account team for more information.

*Offerings are subject to change.

	Standard Onboarding (up to $20K)	Premium Onboarding ($20K+)	Professional Services	Support
Guided User Onboarding & Continued Enablement Sessions	x	x
Quarterly Smartsheet Release Updates	x	x
Onboarding Kick-off Call with Onboarding Specialist		x
System Administrator Enablement 1:1 with Onboarding Specialist		x
Joint Business Review		x
Implementation Services			$
Consulting Services			$
Premium Support				$

Additional resources

New Customer Onboarding Resources

Here are a number of new customer onboarding resources on our Community page to help accelerate your time to value in Smartsheet.

Smartsheet Implementation Services

Built on our extensive learnings from thousands of implementations, Packaged Solutions are low risk and fixed fee so you can go-live with a solution on time, and on budget.

Smartsheet Consulting Services

Smartsheet Consulting is your partner in delivering end-to-end business solutions that drive productivity and outcomes while empowering your workforce — so your enterprise can compete in a transformed world.

Upcoming Webinars

Whether you're just starting out, or are a power user looking for new ideas, we offer free webinars to ensure you get the most out of Smartsheet.

Premium Support Package

Smartsheet Premium Support Package provides support, expertise, and education that power greater returns on your Smartsheet investment.

Contact your representative for more information.

Contact our team

Smartsheet Customer Success

Overview and Benefits

Focused on your business goals

Drive adoption & engagement

Empower your team to be successful

Smartsheet Customer Success Offerings

Standard

(up to $50K)

Level I

($50K-$100K)

Level II

($100K-$250K)

Level III

($250K+)

Smartsheet New Customer Onboarding

Standard Onboarding

(up to $20K)

Premium Onboarding

($20K+)

Professional Services